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Human support

How can we help?

Questions about an account, a research request, credits, privacy, or the QuantLions app for ChatGPT are handled in one place.

Support information · Last updated August 31, 2026

Connect your agentContactWhat to includePrivacy requestsSecurityResearch questions

Connect your AI agent

To use QuantLions outside ChatGPT, follow the remote MCP setup guide. It includes the production server address, secure browser sign-in, verified Codex and Claude Code steps, and a read-only connection test.

Contact support

Email [email protected]. We aim to acknowledge support requests within two business days. Complex research or account investigations may take longer.

Help us find the issue

For faster investigation, include the account email, approximate time of the event, the page or ChatGPT conversation where it occurred, and any visible request or backtest identifier. Screenshots are helpful.

Do not email passwords, authentication codes, API secrets, payment-card details, or private keys.

Privacy and account requests

Use the same support address for access, correction, export, or deletion requests. State “Privacy request” in the subject line. We may ask for information needed to verify that the request concerns your account.

Security reports

If you believe you found a security issue, email us with “Security report” in the subject line and provide steps to reproduce it. Do not access other users’ information, disrupt the service, or publish sensitive details before we have had a reasonable opportunity to investigate.

Understanding research results

Support can explain product behavior, data fields, configuration rules, credit estimates, and how a visualization was produced. Support does not provide personal investment recommendations or tell you what to trade.

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